Terms of service
Last updated 21 October 2026.
These terms cover three things: using this website (Part A), installation work and equipment from WireFree Security (Part B), and the WireFree Cloud recording service and app (Part C). Our privacy policy explains how we handle personal information.
Part A: Using this website
This website is run by David Oldmeadow trading as WireFree Security, ABN 52 177 805 664, NSW Master Security Licence No. 000111515. Prices on the website are guide prices for typical jobs and are GST-free (we’re not registered for GST). Your price is the one in your written quote. Articles and guides are general information, not advice for your property or legal advice. Please don’t misuse the website, for example by sending spam through our forms or trying to interfere with it. The content and branding on the website belong to us.
Part B: Installation and equipment
Installation work and equipment are supplied by David Oldmeadow trading as WireFree Security, ABN 52 177 805 664, NSW Master Security Licence No. 000111515. When you accept a quote you agree to these terms; the version you agreed to is recorded with your quote.
B1. Deposit and payment. To book work from a quote, you accept it online and pay the deposit shown on the quote (usually 50%) by card. The balance is due when the job is done; we send an invoice you can pay online.
B2. Quote valid for 30 days. A quote is valid for 30 days from the date it was issued (see "Valid until" on the quote). After that, contact us and we'll send you an updated quote.
B3. Reolink equipment and price changes. Reolink equipment supplied by WireFree Security is charged at the price shown on reolink.com.au on the date of the quote; WireFree Security does not add a margin on hardware. We buy the equipment once we receive your 50% deposit. If Reolink's price has gone up or down by then, we'll contact you before buying, tell you the new price and amend the quote. If the price has gone up, you can choose to go ahead at the new price or cancel and have your deposit refunded in full.
B4. Ownership of goods. All goods ordered remain the property of WireFree Security until payment in full is made.
B5. Drilling and unseen materials. Where drilling or any other works are required for the installation of goods, care will be exercised, but no liability is accepted for damage to any surface or to unseen materials behind the surface, including cabling, pipes and conduit.
B6. Hidden cables, pipes and other services. Before we start, please tell us about any electrical cables, water or gas pipes, data cables or other services in the walls, ceilings, roof or ground where we'll be working. If we damage a service you didn't tell us about and that we couldn't reasonably have found, you are responsible for the cost of repairing it.
B7. Changes on the day. If something on site means the work needs to change, we'll agree any change and its cost with you before doing it.
B8. Your rights. Nothing in these terms excludes, restricts or changes any rights you have under the Australian Consumer Law.
Part C: WireFree Cloud
1. About these terms
These terms apply when you use WireFree Cloud, our service for storing and viewing recordings from your security cameras.
1.1 Who we are. WireFree Cloud is supplied by Oldman Group Pty Ltd ABN 90 681 500 587, trading as WireFree Cloud (“Oldman Group”). Oldman Group is the party you contract with for WireFree Cloud.
1.2 Agreeing to these terms. You agree to these terms when you tick to accept them: when you sign up on our website, and when you first use the customer portal or app (including after accepting an invitation to an account). We record the version you accepted and when. If we change these terms in a way that needs your agreement, we’ll ask you to accept the new version. Using the service, or choosing a plan, also means you agree to them. If you sign up for a business or other organisation, you confirm you can agree on its behalf.
1.3 Other documents. Our privacy policy explains how we handle personal information. Camera installation and security equipment sold under the WireFree Security brand are supplied separately by David Oldmeadow ABN 52 177 805 664, NSW Master Security Licence No. 000111515, under Part B. Oldman Group is not responsible for that work, and David Oldmeadow is not responsible for WireFree Cloud, except as either of them has agreed in writing.
1.4 Words we use. “Account” means your WireFree Cloud account, including every site, camera and person in it. “Owner” means the person who controls the account and its billing. “Footage” means recordings, playback copies, thumbnails and the details attached to them (camera, time, site). “Plan” means the number of cameras and the storage period you pay for. “Kept recording” means a recording you or we have marked to keep beyond the normal storage period. In this Part, “we”, “us” and “our” mean Oldman Group Pty Ltd, and “you” means the account owner and anyone using the account.
2. The service
2.1 What it does. Your cameras upload recordings to us over an encrypted connection (FTPS). You can then view, download and keep them through our website and app. We email or notify you if a site stops sending recordings.
2.2 Compatible cameras. The service works with Reolink cameras and recorders that support FTP uploads, either directly or through a Reolink Home Hub. You are responsible for checking your model is compatible before you sign up, unless we supplied it.
2.3 What the service is not. It is not a monitored alarm service: nobody watches your footage or responds to events, and alerts are a convenience that may be delayed or missed. It is not live view: recordings appear after the camera uploads them, which can take minutes, or longer on 4G or solar cameras. It is not a guaranteed archive: we take care to store footage reliably (see section 6), but if a recording matters, download a copy or mark it as kept.
2.4 What it depends on. We only receive what your cameras send. Uploads stop if a camera loses power, battery, internet or mobile coverage, has its settings changed, or is moved or damaged. These things are outside our control.
2.5 Changes to the service. We may improve or change features. If a change significantly reduces what you pay for, we will tell you at least 30 days beforehand and you may cancel and receive a pro-rata refund of any prepaid fees.
3. Plans, free period and payment
3.1 Plans. Current plans and prices are on our WireFree Cloud page. Prices are in Australian dollars. Oldman Group is not registered for GST, so no GST is charged. Business plans are priced per camera, with a minimum of 2 cameras; the number of cameras you pay for follows the active cameras in your account, and when a camera is added or removed (archived) the price changes from that day, with the difference charged or credited pro-rata on your next invoice. On a yearly plan, added cameras are invoiced straight away for the rest of the year. Fair use (section 4.6) applies to every plan.
3.2 Free period with supplied cameras. If we supply your cameras, you get 6 months of WireFree Cloud free from the date we set up your account. We don’t take card details for the free period. We email you 14 days and 7 days before your last free day. If you choose a plan before the free period ends, you still get the rest of your free months; your first payment is taken when they end. If you don’t choose a plan, your account is cancelled the day after the free period ends and uploads stop. Section 8 explains what happens to your footage.
3.3 Payment. Paid plans are billed in advance, monthly or yearly, by card through our payment provider, Stripe. Plans renew automatically until you cancel. We don’t store your full card details. Business plans can instead be paid by invoice: we email each invoice in advance, and it is due within 14 days (or the period shown on it), payable online or by bank transfer to the account on the invoice. Payments for WireFree Cloud go through a Stripe account used only for WireFree Cloud, separate from the account used for installation work and equipment. A payment made for WireFree Cloud is a payment to Oldman Group.
3.4 Failed payments. If a payment fails, we’ll let you know and retry. An invoice not paid by its due date is treated the same way. If it still isn’t paid 14 days after it first failed or fell due, uploads stop until payment succeeds. Your stored footage is then kept for 60 days from the day uploads stopped; if it still isn’t paid by the end of those 60 days, the footage is deleted. Paying before then restores normal storage.
3.5 Price changes. We may change prices with at least 30 days’ email notice. The new price applies from your next renewal after the notice period. If you don’t agree, you may cancel before then.
3.6 Cancelling. You can cancel any time from the Billing page in the portal or, for business plans and plans paid by invoice, by contacting us. Your plan continues until the end of the period you’ve paid for, then ends. Except where the Australian Consumer Law or section 2.5 says otherwise, we don’t refund part-used periods.
3.7 Changing plans. To change your plan (more cameras, a different storage period, or monthly to yearly), contact us and we’ll make the change. Changes apply straight away, with the difference charged or credited pro-rata on your next invoice. If you move to a shorter storage period, recordings older than the new period may be deleted in the next clean-up.
4. Your responsibilities
4.1 Recording lawfully is your responsibility. You decide where your cameras point and what they record. You must comply with the laws that apply to you, including the Surveillance Devices Act 2007 (NSW) (generally, don’t record private conversations without consent; leave audio recording off unless you’re sure it’s lawful), the Workplace Surveillance Act 2005 (NSW) (if you record employees, give the required written notice, usually 14 days, and display signs), privacy laws that apply to your business and the statutory tort for serious invasions of privacy. Avoid recording into neighbours’ homes, yards or windows, and keep views of public areas to what you reasonably need. We can give general guidance on camera placement, but we can’t give you legal advice.
4.2 Your account. Keep your password private and turn on extra sign-in security where offered. Tell us promptly if you think someone has accessed your account without permission. You are responsible for activity in your account.
4.3 People you invite. The owner controls who can access the account, what cameras they see and whether they can download footage. You are responsible for the people you invite and for removing access when it’s no longer needed.
4.4 Upload logins. Treat your cameras’ upload login details like a password. If you think they’ve been exposed, regenerate them from your account or ask us to.
4.5 Acceptable use. You must not upload anything other than footage from your own security cameras; use the service to record, store or share footage unlawfully, or to harass, stalk or intimidate anyone; try to access other customers’ accounts or footage, or test, overload or interfere with our systems; or resell the service or share an account between unrelated households or businesses without our agreement.
4.6 Fair use. WireFree Cloud is for motion-triggered recording. Continuous (24/7) recording isn’t included. On average, each camera should upload no more than about 1 GB a day, measured over 7 days; a normally set-up camera uses far less. We check uploads daily. If a camera goes well over this (on average over 7 days, or by uploading a very large amount in a single day), we’ll contact you and help adjust its settings, for example person-only detection, a detection zone or a lower recording resolution. If it still uploads far more than fair use after that, we may, after giving you at least 14 days’ notice, move you to a plan that suits your usage or limit uploads from that camera. You can cancel instead, and section 3.6 applies. We won’t delete footage you’ve already stored because of fair use.
5. Your footage
5.1 You own your footage. We don’t claim ownership of it. You give us permission to store, copy, convert (for example, making playback copies and thumbnails), back up and display it, only so we can provide the service to you.
5.2 We don’t use your footage for anything else. We don’t sell it, use it for advertising, or use it to train AI models. Our staff don’t view it except as set out in section 6.3.
5.3 How long we keep it. Recordings are kept for your plan’s storage period (90 or 180 days, or 365 days on some business plans) from when they were recorded, then deleted automatically. Deleted recordings can’t be recovered.
5.4 Kept recordings. You can mark a recording to keep it beyond the storage period, for example for an insurance claim or the police. A kept recording is locked so it can’t be deleted or changed, and is kept for 12 months from when you marked it. We’ll remind you before that ends. Download a copy if you need it for longer.
5.5 Deleting footage. Recordings are deleted automatically at the end of their storage period. If you need a specific recording removed sooner, contact us and we’ll help, unless it is under a legal hold (section 5.6).
5.6 Police, courts and legal holds. We may preserve or disclose footage if the law requires it, for example under a warrant, subpoena or court order, or a lawful request from police. Where the law allows, we’ll tell you first. We may place a legal hold to stop footage being deleted while a request is dealt with.
5.7 Downloads. People you allow can download recordings. Once downloaded, those copies are outside our control and your responsibility.
6. Security, privacy and where your data is stored
6.1 Stored in Australia. Footage and account data are stored with Amazon Web Services in Sydney. Database backups and kept recordings are also copied to AWS in Melbourne. We don’t store your footage outside Australia.
6.2 How we protect it. We take reasonable steps to protect your footage, including encrypted uploads (FTPS) and encrypted connections to our website and app; encryption of stored footage and backups; keeping each account’s data separate, so customers can only see their own; locking kept recordings so they can’t be changed or deleted; and multi-factor sign-in for our staff, with audit logs of access and changes. No online service can be made completely secure, so we can’t promise that unauthorised access will never happen.
6.3 Staff access. Our staff can see your account details to provide support and billing. They can view footage only with a time-limited support grant, for up to 7 days, to help with a problem you’ve raised, or where required by law (section 5.6). Support access is recorded in your account’s activity log.
6.4 Your personal information. Our privacy policy explains what personal information we collect, how we use it and how to contact us about it.
6.5 If something goes wrong. If we become aware of unauthorised access to your footage or account data that is likely to cause you serious harm, we’ll tell you as soon as practicable, explain what happened, and tell you what we’re doing about it and what you can do.
7. Availability and support
7.1 Availability. We aim to keep WireFree Cloud running all the time, but we don’t guarantee it will be uninterrupted or error-free. It may be unavailable during maintenance, outages at our providers (such as AWS), or events outside our control.
7.2 Maintenance. Where we can, we’ll do planned maintenance outside business hours and give notice of any planned interruption likely to last more than an hour.
7.3 Recordings during an outage. If our upload service is unavailable, recordings may not be received. Many cameras keep a copy on their memory card, so keep a card fitted where your camera supports one.
7.4 Support. Contact us by email at enquiries@wirefreesecurity.com.au or by phone on 0414 532 010. We aim to reply within one business day (Monday to Friday, excluding NSW public holidays).
8. Suspension, cancellation and closing your account
8.1 When a plan ends. When your plan or free period ends and isn’t renewed, uploads stop. Your stored footage is kept for another 60 days so you can download it or choose a plan. After 60 days it is deleted. If you choose a plan within the 60 days, normal storage resumes.
8.2 Kept recordings and legal holds stay until their own end date (section 5.4), or until the legal matter is dealt with, even after your plan ends.
8.3 Suspension by us. We may suspend uploads or access, after warning you where reasonable, if you seriously or repeatedly break these terms; your account is being used unlawfully or to harm others; your account appears compromised; or we’re required to by law. While your account is suspended, cameras can’t upload to it and you can’t sign in to it. We’ll tell you why and what you need to do to restore it. If it isn’t restored within 60 days of the suspension, your stored footage is deleted. If we suspend your account without good reason, you’re entitled to a pro-rata refund for the time affected.
8.4 Closing your account. The owner can ask us to close the account at any time. We’ll confirm before closing it. When we close it, your plan is cancelled straight away (section 3.6 applies to any part-used period) and uploads stop. You can still sign in to view and download footage for 60 days from the closing date; after that the footage is deleted and the account can no longer be accessed. We can delete it sooner if you ask in writing, and reopen the account if you ask within the 60 days. Kept recordings and legal holds are dealt with under section 8.2.
8.5 Ending the service. If we stop offering WireFree Cloud, we’ll give you at least 60 days’ notice so you can download your footage, and refund any prepaid fees for the period after it ends.
8.6 Records we keep. After your account closes we keep billing records and activity logs for as long as the law requires (usually 5 to 7 years). We don’t keep your footage beyond the periods above.
9. Your rights and our liability
9.1 Your Australian Consumer Law rights. Our services come with guarantees under the Australian Consumer Law that can’t be excluded, including that they will be provided with due care and skill. Nothing in these terms excludes, restricts or changes those rights, or any other right you have that can’t lawfully be excluded.
9.2 Limit on our liability. To the extent the law allows: where the service isn’t of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to meet a consumer guarantee is limited to supplying the service again or paying the cost of having it supplied again; otherwise, our total liability to you for all claims relating to WireFree Cloud in any 12-month period is limited to the greater of the fees you paid us in that period and $100.
9.3 What we’re not responsible for. To the extent the law allows, we’re not liable for loss caused by something outside our reasonable control, such as power, internet or mobile network failures, problems with your cameras or settings, or natural disasters; footage that was never received because a camera didn’t upload it; loss of profit, revenue or business opportunity, or indirect loss; or loss resulting from you breaking these terms or the law, or from someone using your sign-in details. Nothing in this section limits our liability for fraud, wilful misconduct, or personal injury or death caused by our negligence.
9.4 Not a substitute for insurance. WireFree Cloud helps you record what happens. It doesn’t prevent crime or guarantee that an incident will be captured. Keep appropriate insurance.
9.5 Your responsibility for unlawful recording. If someone makes a claim against us because of footage you recorded, uploaded or shared unlawfully, or because you broke section 4, you agree to cover our reasonable costs of that claim, except to the extent we caused it.
10. Changes and general terms
10.1 Changes to these terms. We may update these terms. For changes that aren’t in your favour, we’ll email the account owner at least 30 days before they take effect. If you don’t agree, you can cancel before then and receive a pro-rata refund of any prepaid fees for the period after the change. Minor or beneficial changes may take effect when we publish them.
10.2 Notices. We’ll send notices to the owner’s email address on the account. You can send notices to enquiries@wirefreesecurity.com.au.
10.3 Complaints and disputes. If you’re unhappy, contact us first and we’ll try to resolve it within 14 days. If we can’t, you can contact NSW Fair Trading or take other action available to you.
10.4 Governing law. These terms are governed by the laws of New South Wales, Australia.
10.5 Transfer. You can’t transfer your account to someone else without our agreement. We may transfer these terms to a business that takes over WireFree Cloud, provided your rights aren’t reduced, and we’ll tell you if we do.
10.6 If part of these terms is invalid, the rest still applies.
10.7 The app. The WireFree Cloud app for iPhone, iPad and Android is part of the service, and these terms apply to it. Apple’s or Google’s store terms also apply to downloading the app. Apple and Google are not parties to these terms and aren’t responsible for the app or the service.
Version: WireFree Cloud cloud-v1; installation install-v3.